Refund Policy

At AlterGrid, we strive to provide a quality experience for all our users. If you are not completely satisfied with our services, please read our refund policy carefully.

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Subscriptions and digital services

• As our services are offered in the form of applications and digital solutions, subscription or access fees are generally non-refundable once the period has begun.

• However, exceptions may apply in the event of a major technical issue preventing the use of the service, and which cannot be resolved by our support team.

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Request for reimbursement

• Any refund request must be made within [eg. 14 days] of the purchase or renewal date.

• Requests should be sent to [email/contact address] with user information and transaction details.

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Special cases

• No refunds will be issued for misuse or violation of our Terms and Conditions.

• Promotions, discounts and special offers are not eligible for refund.

• If the service is provided through a third-party platform (e.g., App Store, Google Play), that platform's refund policy applies.

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Modifications

AlterGrid reserves the right to modify this refund policy at any time. The most recent version will always be available on our website and in the app.

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